Thank you for shopping at Mevancy. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.
Applicability of the return policy:
This return policy is applicable for customers purchasing the products (it applies to all the products) from Mevancy.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at contact@mevancy stating your reason for return and attach images/video of the product, provide your order number.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns will need to be sent to the following address: 7261 Sandy Plains Ave Las Vegas NV 89131 United States.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage or any issues, you should contact us. If your item(s) do arrive damaged or with any issues please send photos of the damage, and issues along with a brief description of the damage to contact@mevancy.com. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid.
Order Cancellations
Order Cancellation Before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund. Contact us at contact@mevancy.com to have your order canceled immediately. Please provide the order details, including the order number, receiver’s name, and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 5 business days.
Order Cancellation after Shipment:
If you need to cancel after 24 hours of the order and before the item is delivered, you will receive a full refund minus a shipping fee. All orders must be rejected at delivery. After receiving your returned item, the full refund minus the shipping fee will be credited back to your original payment within 5 business days.
Returned & Exchange Products:
For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return or exchange.
Received the Wrong Product:
We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label. After receiving your returned item, please send us an email to contact@mevancy.com indicating your order details. We will, upon request, send you the correct item or issue a full refund.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at contact@mevancy.com.
Contact Information:
Email: contact@mevancy.com
Phone Number: +1 (202) 951-7463
Business Address: 7261 Sandy Plains Ave Las Vegas NV 89131 United States